Return and Refund Policy – Vases & Artificial Flowers

This Return and Refund Policy governs the conditions under which returns and refunds are accepted by Olvin Homesfor products such as vases and artificial flowers. By purchasing from our website, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 7 days from the date of receipt.

To qualify for a return:

• The product must be unused and in the same condition as delivered.
• The product must be returned in its original packaging.
• A valid proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to customer mishandling
• Items without original packaging
• Products purchased during clearance sales or promotional offers

3. Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days
• The refund amount will be credited to the original mode of payment

4. Replacement Policy

In case of damaged or incorrect products, customers may choose:

• A replacement product (subject to availability), or
• A full refund

5. Shipping Charges

• Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).

6. Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once shipped, cancellation requests cannot be accepted.